Intake and classification
Requests from email and forms receive a type, priority and responsible owner.
Custom solutions
Keep work moving, from an incoming message to a record in your system.
Discuss this solutionAn enquiry arrives by email. Someone copies an attachment into a spreadsheet, finds the customer in the CRM and sends a colleague a task. These handovers are a good place to automate business processes. We use AI where text or document understanding is needed; software handles verifiable calculations and fixed rules.
What you receive
Requests from email and forms receive a type, priority and responsible owner.
Source documents become structured data, validated against your rules.
Create a task, update the CRM or prepare a proposal through an available integration.
A history of completed steps, unresolved exceptions and time and error measurements.
We start with one flow, such as enquiry → customer lookup → CRM task. We measure correctness on historical examples and actual time saved in the pilot.
Autonomy is defined for each step. Changing a price, sending a proposal or posting an accounting entry requires different permissions from adding a label. Exceptions need their own route and a visible status.
We usually start by connecting your existing tools. First, we check APIs, exports and available permissions. Replacing your system is not a prerequisite.
The price depends on the workflow, integrations, volume and operating requirements. After the initial assessment, we prepare a scope and quote. Custom development is priced separately from adding an agent to the beta catalogue.
We design error alerts, recovery from the last confirmed step and an exception queue. Retrying must not create a second order or send the same message twice.
Before you decide
Let’s find a useful starting point
Describe one task and the tools you use. A few sentences are enough to start the conversation.
Project calls are in English. We can translate written materials.
Tanduva is operated by vinireto s.r.o. · Company ID 23101717